important wholesale terms
thanks for your interest in our products! these are a few basic terms we require you to read, review and confirm when placing a wholesale order.
1. Removal of labeling and branding (white labeling or private labeleing) is not permitted. We do not allow retailers / wholesale buyers to purchase our products and label it as their own. Mutt branding must remain on the packaging when you are reselling it. Retailers are allowed to use our product descriptions when marketing and listing their items for sale.
2. Payment terms - payment is due after you submit an order. We will invoice where you can complete payment.
3. Cancellation - Cancellation must be made within 24 hours of submitting payment for your invoice. Otherwise we cannot guarantee cancellation or a full refund since we have begun making your items.
4. Items are NOT labeled with barcodes. You must supply your own barcodes and/or labeling for prices, SKU's, etc.
5 . Shipping terms - Orders will require a signature for delivery. If items are lost or damaged in transit, please contact us so we can promptly file a claim with the shipping company. Shipping costs are depending on weight and location and will be made clear in your invoice. review our full shipping terms here.
*International Customers: Mutt LLC is not responsible for any additional import fees, taxes or duty's due upon reciept. These fees may be in additional to any shipping charges that may be charged based on your regions laws.
6. All wholesale sales are final. If there is an issue with a product please contact us!
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