top of page

mutt shipping & return policy

Refund Policy

We want you to love the product as much as we do! That's why we stand behind a 7 day return policy. If you do not love what you bought, you may return your unused items to us for a refund. To initiate a return, please contact us via live chat or by emailing us at hello@hellomutt.com with your order number, products you are returning, and reason for the return. We will provide you the shipping address. The Buyer is responsible for return shipping back to us and your original shipping costs paid at checkout are non-refundable. 

 

Important: For sanitary reasons, we cannot accept used and opened products. We also do not accept returns on clearance items, limited edition items and gift cards as those sales are final. We do not issue refunds for lost or stolen packages.

We accept cancellations within 4 hours of placing an order. Otherwise, we begin handmaking your fur babies fresh products on the same day you place your order.

Damaged Item Policy

Ship happens! Sometimes products get damaged while in transit. If any of your items have been damaged while in transit, please contact us immediately via live chat or hello@hellomutt.com with your order number and photos of the damage. We will inspect your images and open a claim with USPS. We will follow up with an appropriate resolution, which in most cases, is a replacement.

Lost Package Policy

If your package is lost in transit (ex: tracking number has not updated or is marked as invalid) please contact us immediately. We will initiate a lost package claim with USPS to try to get answers! If the USPS cannot provide an answer or solution, will issue send a replacement order. If you suspect your package has been stolen, we encourage you to file a report with your local post office, as well as Mutt Fresh Dog Care Customer Care. 

bottom of page